Terms & conditions

By accessing or using lume.com (the site), you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use the site.

You may use the site for lawful, personal and non-commercial purposes only. You agree not to interfere with the site's operation, attempt to gain unauthorised access, or use automated systems to scrape content.

To place orders, you may create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

Please notify us immediately of any unauthorised use at Demo@lume.com.

We take reasonable care to ensure product descriptions, imagery and pricing are accurate. Colours may vary slightly between devices.

Prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to correct pricing errors and to change prices at any time before you place an order.

Submitting an order is an offer to purchase. Your order is accepted only when we send an order confirmation email. We may decline or cancel orders at our discretion — for example, due to stock limits, pricing errors or suspected fraud.

Payments are processed via secure third-party providers. By submitting payment details you authorise us to charge the stated amount.

Shipping timelines, costs and regions are described on our Shipping & Returns page. Delivery estimates are indicative and not guaranteed — carrier delays may occur.

Our return window, condition requirements and refund process are described in full on our Shipping & Returns page, which is incorporated into these terms by reference.

All content on the site — including text, imagery, logos and software — is owned by Lume or its licensors and is protected by copyright, trademark and other laws. You may not copy, reproduce, distribute or create derivative works without our prior written consent.

You agree not to: use the site for any unlawful purpose; post or transmit harmful, abusive or infringing content; attempt to reverse-engineer or probe the site's security; or impersonate any person or entity.

The site is provided on an "as is" and "as available" basis without warranties of any kind, express or implied. We do not warrant that the site will be uninterrupted, error-free, or free of viruses or other harmful components.

To the fullest extent permitted by law, Lume will not be liable for any indirect, incidental, special or consequential damages arising from your use of the site or products purchased through it. Our total liability for any claim will not exceed the amount you paid for the product giving rise to the claim.

These terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts at New Delhi.

We may update these terms from time to time. The latest version will always be posted on this page with an updated last-modified date. Continued use of the site after changes means you accept the revised terms.

Questions about these terms? Email Demo@lume.com or write to 123 Fashion Ave, New York, NY 10001.